That's a good question. I'm not sure what is the answer to your question. I'll do some investigation and get back to you if I bump into an useful answer. You should email the people at Verisign as they probably could answer your Verisign question..
Place an order yourself, do you get the email that customers would? or is it just the 2nd email to the store owner? then you know if the email sending is 100% down, or just the store owner code not working.
Is it using sendmail or smtp? check your isp hasn't changed something that now requires authentication to send emails etc...
The customers receive mails.
The store owner and the additional e-mail are not working..
I was receiveing the orders before, but now from +/- 1 month ago nothing and I made no changes.
Off course, the e mail is not mis-spelled..
I cannot give more information..
If you changed nothing, check with your webhost to see what they changed...
I also have the same problem, I can no longer send an email or newsletter to a customer..
OSC been working perfectly for over 6 months - the all of a sudden it stopped..
I only realised when I received a payment confirmation from PayPal, that a customer had registered, and purchased a product..
Have spoken to Telstra Bigpond (my ISP) to see if anything had changed on my account at their end, such as spam filters etc - nothing had changed..
When I visit my Verisign site from a remote location - and fill out the "Contact Us" form - I do actually receive the email..
I have removed all email scanning and spam filtering from McAfee - and still cannot send emails....any ideas where to look next ? .
Check with your webhost to see what they changed...
I have the same problem. could sombody figure out the solution????..
Superiornova - did you manage to get your emails to work....I still have the problem at this end - seems nobody has a resolution for us...
Oscommerce emails work out of the box (assuming you have not installed a template or otherwise butchered the code), you just need to set them up correctly in admin and use valid email addresses...
As I said initially - they were working for over 6 months ago.
I have changed nothing on our server - and have not added any new software..
I have checked with our internet provider "Bigpond" they also advise they have not done any changes at their end..
I have not butchered any codes (I do not know how to).
IT JUST STOPPED WORKING !.
Would like to get some constructive feedback if anybody has had the same problem, and if they found a resolution..
Dont reply to this if you cannot provide a solution...
When an order is done i'm not receiving mails anymore.
Any idea ? .
It was working but now nothing.
Assuming you have double-checked your email settings in the Admin Control Panel to be sure the email address is not mis-spelled, etc. CALL YOUR EMAIL HOST! How in the world would you expect someone here, given no useful information, could help you?..