GoDaddy reviews : Good idea to order GoDaddy?? Removing names from Moniker TRAFFIC?

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Moniker just posted the master auction list, and some of my names were on the list. Prior to this auction list posting, I wrote both my customer rep (Don L*) and Monte, asking that my domains NOT be included in this auction.

Is there any provision for "opting out" of this auction prior to the auction list being published?.

The reason I requested to opt-out was that a week ago I went to the hospital for *major* surgery. I am typing this post from my hospital bed, and will not be able to deal with this matter for at least a few months, and would prefer to not have other stresses during recovery.

At this point it looks like I have 3 domains in the live auction, and have not yet finished reviewing the domains in silent auction.

Here is the message sent to Monte and Don on Feb. 5: I read in the discussion area where some people have successfully removed their names PRIOR to the release of the master auction list. Apparently undergoing major non-elective surgery during the auction period is not an acceptable reason for removal... I do recall that they have exclusive right to sell, but is there a clause that says "you cannot cancel prior to release of the master auction list for any reason".

In times past, this would have been done by the vendor (in this case moniker) as an act of customer service and goodwill... but we all know about moniker customer service.


Comments (6)

Judging by my response times from Moniker CS, you should receive a response after the domain is already sold and you've recovered, or never at all. It sucks that you have to deal with this stuff while in the hospital and hope you have a speedy recovery!..

Comment #1

Call Moniker and ask for Monte during their business hours. If he's there, he'll help you out...

Comment #2

Hell - PM Don or Al here...


Comment #3

Thanks Al, but I contacted both Monte and Don before the auction list was posted. They made it *very* clear that they were going to make no exceptions to the contract. In a terse message from Monte and Don with subject line "goodwill" and "customer service" verses contractual obligations they explained that the only goodwill they were willing to offer was that removal of my names prior to auction would require me to pay full commissions on those names. It reminded me of that old Saturday Night Live skit about the phone company, to paraphrase: "We don't need goodwill and customer service, we are Moniker".

It will be interesting to see what if any impact moniker's lack of goodwill in special circumstances will have on my future postings about moniker topics...

By way of contrast, Sedo and others were extremely helpful during this time. Moniker is a lone exception in the lack of goodwill department, and I will remember that.

Again, my names were added to the auction list AFTER I explained my situation in detail to Monte, asking him to NOT list my names. His response was to list them anyway.

BTW, I am still in the hospital... and really pis*ed off. I guess I learned something though about the kinds of people with which I do business!.


Comment #4

I'll make note of that myself. Hope you get well soon...

Comment #5

During the auction, I saw a few names were listed but marked with a "pass" before the auction began. They were not auctioned. Were any of those your names?..

Comment #6

This question was taken from a support group/message board and re-posted here so others can learn from it.


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