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GoDaddy user reviews : Recommend I pick GoDaddy?? namecheap.com is useless..[Dont register..]

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Few months back I made there account...

With email frendz. got hacked...

So mailed them to get my domains back....

For proof.. I was having reciepts of payment of my paypal account..

I showed them my paypal account & recieps also...

Then they opened my account.. & again after 2 days they again closed..

& finally yet not opened & not even replying my emails....

So what can I do ??.

My whole site domains where in that account..

How can I run site..coz visitors come on that domains.

So for just information telling you..plz dont register that kind of site..

May be what I suffered one day you may suffer....

See now, So what can I do ??..

Comments (12)

I have not had any trouble with them in the past 3 years of using them. It really isn't their fault your email account was hacked...

Comment #1

Except for maybe a few, unfortunately many people register with Namecheap.

Anyway. Including me.

PM user "enetwork" here and give specifics...

Comment #2

Frendz, it's not NameCheap's fault, or problem if your account gets hacked though. From what you've posted, they tried helping you however if you post support tickets with as much information as you posted in your OP then I can see why they couldn't help you.

I've had an account at NameCheap for around 4 - 5 years now with around 250 domains in it and never had to open a support ticket...

Comment #3

There's really only so much they can do, but you should first take better steps in protecting your email account (possibly start fresh?).

You might also have better luck with support in general if you proofread your messages and not use short-form like "u" and "coz". i've on occasion even used capital letters to start off sentences when i'm emailing support staff...

Comment #4

If an account is hacked, whether it's an email or registrar account, don't re-use it, since you never know if you have full control again or what other accounts may have been opened using it. Open a new one, change passwords, and start fresh. Once everything has been moved from the old account, delete any personal info you can. I would guess they reclosed it because someone tried to access it again that looked fishy. That's probably for your protection.

I personally don't trust free email accounts (gmail, yahoo, hotmail, etc) for domain whois or account contacts. If you lose access or the account entirely, you are at the mercy of a huge company's politics and policies to help you. Also, by storing all your email archives on a public server instead of your own computer means that if someone gets access to your account, they have all your archives of password requests, sites you respond with, and other personal information. If you dealt with other sites that emailed logins or passwords noted in emails you should check those thoroughly for signs of compromise. I trust my own PC, firewall, and virus protection rather than hope every single person with access to Google's computers (from inside or outside their data centers) is honest. Just think how much key information might be in your free email account mail archives to a hacker.

Do you trust that freemail providers will do so?.

I do agree with shockie that acting professional will help your support cause. Bad grammar, poor English, slang, and run on words and sentences make you appear careless and possibly juvenile even if you are not, and might effect their taking your issue seriously. Maybe you only do that here or English is not your native language, but It will also effect how others react and think of you in places like this.

Good luck...

Comment #5

Good point with using personal email addresses. But having your own servers can be costly at times...

Comment #6

You don't have to have your own servers. you just have to be able to control mail accounts on your own domain. You can get a hosting account with full email access and control for well under $10 a month. With email control at my hosting company, I can control, delete, make new, or redirect emails at will. If I don't like their services, I can move the domain and email to a new host...

Comment #7

I know, I was just referring to your sharing servers statement. Even with your own hosted email, technically it's still on a shared server...

Comment #8

Well the difference between having a gmail/other free account and having your own domain is the pricetag. At the end of the day, if a user cant afford to pay for hosting or email forwarding then they have no choice but to use a free provider.

Also remember that gmail is currently more secure than MS Outlook, Outlook express or MS "mail". There are around 50 security holes in the MS email apps that are unpatched and can be accessed regardless of weather you have the latest updates or firewall. Now, how many security holes are there in gmail, yahoo, etc.

They are just as safe there because they require the same info that would be required to access emails on your own server; a username and password...

Comment #9

One doesn't "own" their email address at a free email provider ... that's the first big difference...

A. If it get's hijacked one may not be able to get it back, at least not in a timely manner - that could matter because some registrars do most everything via email only ...

B. If one simply doesn't login for a very longtime, the free email account may be suspended or even worse made available again to someone else...

This is even worse because one can simply scan whois records for domains that lists a say a "hotmail" account for the admin email - then they check to see if that email account is available again ... if it is, they grab it and then use that to do a "lost password request" at the registrar ... and with some luck, they now control the person's domain without the registrant ever knowing until possibly too late.

The second big difference is that a free email provider has little to no obligation to do anything now or ever ... one gets what they pay for.

A better route either is a contracted email account under one's own domain name (be sure it's locked up tight and keep regged to the max; at least +5 years at all times) or next best option, an ISP account - be sure to use the primary user email only ... not a secondary one (many like AOL offer extra email addresses that can often be easily added, changed, deleted).

Ron..

Comment #10

True, but you have control to shutoff or redirect at any time on your own. If compromised, you can also move that same email to another host server. Can't do that with a freemail account. Most people have an ISP that provides email, where at least you don't store the data on their 24/7/365 accessible computer. Most registrars provide domain forwarding for free or cheap on any domain you own. The combination gives you a bit more control.

My home computer is only on when I'm using it. Yahoo and Google aren't going to let anyone know what security holes are in their systems, because they control them on private servers, so unless reported, no one knows of the holes.

If a person gains my password/login on my pop3 account, they only access emails I haven't read and downloaded yet. If they get a gmail login, they can access everything saved in those gigabytes of free gmail storage archives.

To get my home computer archives, they have multiple passwords to get, because my computer passwords are different than my email passwords.

Anyone can be hacked at any time. I just prefer to have some control over my email accounts and archives to reconfigure without tech support. I think I and my local ISP or host are more likely to notice strange behavior in my account than google is on mail servers with millions of users...

Comment #11

AdoptableDomains: your post is referring to your own setup, many people leave their computers on 24/7/365. Also, regardless of downloading emails to your main computer, what I meant was that with 1 username/password someone can read all of your emails....the new ones, old ones....all of them due to the security flaws in Outlook.

It doesn't matter if you use a different passwords on the computer. If they have your Windows username and password, they can do anything. You're more likely going to get your emails stolen from your own computer than from a public service such as gmail simply because they have people monitoring the service 24/7...do you monitor your incoming connections to your computer 24/7? If you do...great! But if you dont, then my point still stands.

I agree that anyone can be hacked at any time....no system is perfect...but based on what hackers know based on security alerts, it's safer to use a big, free provider such as gmail/yahoo, or simply even a web based system in general than sending them to your own computer as a hard copy.

Alternative solution: Use Linux or Mac OS X and you wont have to worry about hackers quite so much.

Also another note....you can use POP3 with gmail (and yahoo too I think) to move messages to *shudder* outlook/ms mail...

Comment #12


This question was taken from a support group/message board and re-posted here so others can learn from it.

 

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