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I am pissed at Google and the Google Adsense team. They have closed my accounts and will not issue me a total of over $4000 in ad revenue.

One day I am running a few mini sites, along with my brother. And I have 1 account for my self under my name, 1 account for my LLC under the LLC name, and my brother has a third. So I put up a mini site under the LLC account and it was doing fine. Then a few weeks pass and I can't login, Google says there was click fraud. So I say okay, but it couldn't have been me, it must've been a visitor that kept clicking the same ad. So they say that they will look into it.

And I said what did I violate? And they reply: "Terms of Service". And I said, "Yes I know I violated TOS, but what specifically?". No response since then.

3 days pass, my brother can't login under his account. He contacts Adsense team. They say that it was closed because it was releated to me and that I had click fraud.

(Now how in the world can his name "Andrzej Wegrzyn" be related to my LLC business - a business is not a person therefore impossible to be related to him!!! And on top of that, he isn't a member of the LLC either).

This happened like 2 weeks ago. Today I open my email, February 21, 2 days before payments are issued for last month, and guess what? They closed my regular account under my name. They waited until 2 days before payments are issued.

And on top of this, I never clicked one of my own ads.

Any legal thing I can start here to get my money back?? Any legal notice I can send them that can make them revert the account bans? Anybody? Help appreciated!..

Comments (44)

Take a look at , I am pretty sure that you will find somebody from adsense team over there to help you out...

Comment #1

Well, you don't have any legal position to put forward to claim the revenue reported in your account since it's TOS policy which you agreed to, that should your account be closed the reported revenue will not be issued to you in these circumstances.

So on that point there is nothing you can do unfortunately.

The reason for your brother to be banned is because you two are related and therefor both are banned. The thing is people used to get banned and get a family member to open an account and to continue their click fraud.

This is so common that this course of action is become somewhat standard procedure. Sucks but that is their policy..

What also may be the cause is you logged into your AS account with your brothers IP and the link between the both of you has been made that way.

Here is an article what you can do to reinstate yourself, it's not bulletproof but it helped alot of people though. Adsense Reinstatement Guide.

Also install click tracking software so you can show log evidence if you get reinstated again. That can be of great help to you.

Hope this will be of help to the both of you - Good luck Matt!..

Comment #2

I'll just keep emailing them everyday until they re-instate it. Thanks for the tips!..

Comment #3

Sorry to hear this.

I have heard of a few members google have closed accounts on, seems they are very quick at times to do this ...

I hope you get your $ back and get re-instated asap.

Good luck..

Comment #4

Yes, Google banned me too for no apparent reason.

There isn't really much you can do. They refuse to even look and see the the invalid clicks were not generated by you...

Comment #5

I got banned a while ago to..

Got some mails sent, received 2 back. since then nothing....

Imo they should look carefully into who clicked the ads. instead of banning without knowing who clicked it...

They should look at IP's orso...

Comment #6

Don't give up continuing your case, if you haven't been clicking on your own ads or someone else that may be using your computer then you're innocent..

Keep sending them emails and use the above posted link as a guide.

Should you be reinstated make sure to install click tracking software to keep up with the click activity and you can log IP addresses yourself and should an incident occur you have proof that you are not responsible for the invalid clicks in question...

Comment #7

Why google is banning peoples, they are promoting google, and without any reason, thats not good google, there is lots of option for peoples..

Comment #8

I get really worried about "click bombs" with adsense... to the point where I worry if I'm going to receive my payments... since you never really know whats going on with your adsense ads if you have high traffic website. I think they should have a built in "click fraud" detector... where it'll automatically shut down the ads after 3-4 clicks from the same IP for a certain period of time, just like AdLogger, except some of us cannot use adlogger so we're SOL. Getting really frustrated since I would love to have about 15-20 automated sites up right now, but I always let Adsense control me...

Oh well...

Comment #9

Yep, add med to the list of banned account holders. No apparent reason, just out of the blue google decided that I violated the ToS. Upon several emails and asking what/why/how, I received an answer that they'll look into it. Yeah, when?.

I'm not sure which direction google is taking, but the recent demonstration of greed that is being played out on the back of "the little man" is a bit too obvious..

Since i'm not going to mess with the giant, I might as well surrender to their mercy and accept any, not matter how crooked, decision they make.

Its not like I could retire on adsense revenue, but it's a nice add on to pay domains with....

So what's next I wonder?..

Comment #10

I got banned for apparent "click fraud" recently although I never clicked any...i sent an email to google asking why this happened and they said a visitor was clicking on my ads repeatedly. I asked them what the IP address of this person was so I could block them but google said they couldnt do that.

I keep emailing them but they never reply......

Comment #11

Look into installing click tracking software or other type of method to track which IP clicks what ad and send them an email once again.

Stating your case that you where banned from the program and you received a reply once from Google mentioning it was a visitor not YOU who made the invalid clicks..

And that you have now taken precautions to monitor ad clicks and that you will everything you can to prevent malicious clicks.

Whenever you see a sudden spike in revenue and CTR mentioning this to the Adsense support team and that it is something not from you but another source and that you are worried about this.

Also should you have installed click tracking software you can mention that you know the offending IP and you are blocking it entirely from your domain.

Showing you're as much as concerned about invalid clicks is in your favour...

Comment #12

Also Kev, if you still have that email it works in your favour as it is an admission from Google knowing that YOU aren't responsible for the invalid clicks but perhaps a competitor or just someone who has it in for you.

Eitherway if it is formulated as you described I would keep emailing them..

That email is very compelling evidence that is in your favour!..

Comment #13

I'm always worried about this, especially if creating multiple sites. You could have a malicious user on one site take down your entire network of revenue. It's a bit ridiculous really how this works. Google definitely needs to implement measures to fight this on their end, not just to identify it, but to stop it from happening as much as possible. Like others have said, if they unusual click patterns from a specific IP, Google should just no longer count these clicks and possibly take away the funds already generated by these clicks. Banning an account for violating TOS, when the person themselves had absolutely nothing to do with it is ridiculous...

Comment #14

Ill keep pestering them and see how I get on...its really frustrating that my account got deleted for something that is not my fault..

Comment #15

The main problem here is that they have too firm a monopoly on the publisher PPC market with the entry of full YPN, along with some other competitiors, we should see lots of options. Sure, Google has click fraud and click-quality issues, but they really need to filter more carefully...

Comment #16

Don't they normally send a warning first?.

MSN and Yahoo cannot open up their programs to everyone fast enough. Undoubtedly they would get swamped with applicants...

Comment #17

I never received a warning. They just banned me for no reason.

I can't wait until Yahoo ads open to the public...

Comment #18

This has also happened to me. I was making about $13 a day, and they closed my account and said the reason was click fraud. So, I was a victim and they close my account? Just doesn't seem fair...

Comment #19

Heya all, just my 2cents about this.....if you would have a dedicated IP, call it trusted( for example at home or at your office)-verified by google, submitted or whatsoever, tied to you, your account....wouldn't that somehow ease the problem, make sense?.

I can't believe this, it could probably affect everyone(i am a adsenser myself, just make 0.40 to 0.90 a day with one site).

If this happens to be in the hundreds of thousands range of affected accounts, users( we don't know that) it would be time for a class action suit, don't you think?.



P S:.

I just finished my post and after submitting it, what appeared at the bottom?.

The ad for google adsense, lol....

How ironic ( no complain here, the forum needs the ads) :-)..

Comment #20

Just stay civil at all times and don't sound frustrated in your emails although that is something that is hard to do when you're accused of something you did not do.

Read the posted guide above thoroughly and you have a good chance to be reinstated...

Comment #21

Google has their contextual advertisement competitors such as Yahoo and MSN..

And some more.....

Comment #22

Cant understand the machinations of the great G.

They seem to make no allowances for click bombing from disgruntled / jealous people who envy anyones success.

Unless you become a major earner from a site that they recognise, Im led to believe that appealing against your ban is a fruitless exercise. It also varies depending upon which house of adsense you are dealing with.

I am aware of someone in Eastern Europe who openly uses as many black hat techniques he can to drive traffic and clicks to his adsense sites and all google do is send him a very nice and hand written email asking for him to stop. By all accounts, you do anything suspect (or nothing it seems by the OP comments) in the US, you get the acidic auto mailer informing you that youre banned.

Viva la revolution..

Comment #23

Google does issues warnings as I have seen myself as well but if you push it they will proceed to banning once the same.

Install click tracking software so you can show logs to Google that you are not responsible for invalid clicks should such a situation be presented to you..

You can use Google Analytics as well to monitor your clicks and which IP's are responsible for the click if I remember correctly.

Yeah, here is the reference I found in my bookmarks: Added:.

Also another option which looks better:

Comment #24

Why should they be interested in people's potential civil disputes?..

Comment #25

If this this treatment to domainers continues google will be the creator of their own ruin...I'm sure some smart peeps will be more than happy to take all the banned accounts and do what it takes to control the problem. Also with the decrease in the amount paid for clicks lately it just accelerates the coming change...most 800 pound gorillas crush from their own weight...imo..

Comment #26

Well, dont you think it a mite unfair that someones adsense account can easily be destroyed perhaps by a disgruntled 12yr old that doesnt like/is envious of/has a grudge against the adsense owner??.

Doesnt seem like a lot of contractural protection for the publisher...

Comment #27

Don't you think it's easily to establish by the Google click fraud investigators to asses that it is indeed a case of click bombing?.

Publishers need to take responsibility as well by keeping track of click behavior on their site and notify Google if unusual patters are visible..

The banning process is an automated process and should you get banned and you're innocent you can be reinstated...

Comment #28

They say that they return all revenue to the advertisers.

I think this is a big lie. What if you get re-instated like a few months or years down the road? They then take it back from the advertiser? Obviously this would be flawed, therefore they never return the revenue to the advertiser in the first place...

Comment #29

It's not a lie Matt, people get their money that they had in their account at the time of the account being suspended.

Here is a story of someone who holds a blog about SEO and stuff which I visit from time to time and he was banned as well at some point.

He got reinstated and all the funds he earned where still there.

Also seeing my response is more aimed at the publisher what you're saying is also not true, advertisers do get their money back should fraud be detected.

Where does Google get that money from?.

Well, they surely have special accounts with funds especially aimed for advertisers that got defrauded.

It is not entirely transparent but people do get refunded.

How consistent and accurate this is.

But still refunds are given...

Comment #30

Can you recomend a tracking program that you use yourself ?

Comment #31

Can't make any personal recommendations but asrep looks very good and is used by many webmasters...

Comment #32

So you're saying that someone gets suspended with $4000 in their account. That money is returned to the advertisers and then 2 months later when the account is reinstated Google just eats the cost and pays the Publisher? Highly unlikely. In fact, if the suspension process is automated, it seems like Google would be legally responsible in some way to allow a period of time for a publisher to contest it, otherwise they open themselves up to lawsuits based on the reporting methods of their proprietary software, which they have proven before, they would rather let KNOWN fraudsters get off than be forced to reveal their software details to the courts.

I'd say that the advertisers don't get refunded. Technically speaking, if you get banned, it's because of suspicion of fraud on the publisher's part. But it's an automated process, so they probably have no way, or no desire to PROVE the publisher was actually involved. They just suspend the account and pending no contention by the publisher, they try to sweep the problem under the rug. The contract is between the Advertiser - Google - Publisher. Third parties that cause fraud are not actionable under the established contract.

On top of all of this, consider the fact that payouts have lowered considerably, based entirely on advertiser's fears of click-fraud. Why would an advertiser be afraid of click-fraud if their money is refunded when fraud occurs? Google doesn't have a solution to this problem, so their answer is a mass-scale decrease in payouts in an attempt to minimize the effects of click-fraud on the advertisers. Basically it's a "we know click-fraud is a problem, but we cant really do anything about it, so we are just going to lower prices instead in an attempt to try to appease advertisers.".

Google may be a giant in the industry, but there are just some things that they don't possess the technology to do. Such as being able to definitively prove that a publisher has participated in fraud. How do you prove that a publisher participated in fraud unless they are trying to do it from their own IP? The time and effort needed to research a specific case in an attempt to find any linking proof between fraud and publisher would be astounding, if at all possible. And then to have to do this on a large scale basis. No... This is why automated processes are used, they aren't perfect, but it's the only practical method.

Simple as that. So they try to sweep it under the rug, hope you'll go away, hope the advertisers will accept fraud as a cost-of-doing business if incentivized enough and at the end of the day, Google makes billions.....

Comment #33

Thanks guys..although I have not been banned by google but these were really enlightening tips which I think I will install in my site like click tracking etc.. thanks..

Comment #34

Not exactly like that Herb but let me clarify,.

When people get reinstated the money that they know they had previously in their account prior to the ban is still in their account..

Read the experiences from the guy from seopedia, he got banned and he got reinstated and his money he earned through his account was still there.

Would it be different after multiple months?.

I don't think it will, advertisers in opposite what I mentioned before get refunded in Credits instead of actual cash. My apologies for the confusion but.

It's been a while since this subject has been brought up and I paid attention to it.

So the money the advertiser paid at some point never leaved Google's account..

So Google doesn't eat any cost, the money was still there in the first place and the Advertiser get refunded in Credits.

See screenshots of the people posted^^. You agreed to their TOS which makes a lawsuit as a publisher futile: You know beforehand where you stand: There is no case for Publishers to contest the TOS they agreed to upon..

I don't remember seeing actual lawsuits by Publishers contesting their account being banned and claiming the revenues earned and Google being forced by a court of law to comply with Publishers claims. Advertisers get refunded in Credits so the value for their money is still intact..

When accounts get suspended and an email to ask for a reinstatement is been send an investigation will take place, and if you are innocent then you will get reinstated as I have seen MANY times before. What about smart pricing?

You can't blame it all on click fraud in my opinion. Google also uses tracking cookies that of course can be used as well to combat click fraud and I presume it's even more complicated but I think the both of us can't really discuss the process of this automated process of combatting click fraud since we both I presume do not know enough about this type of technology.

So in some cases it can be proven but which they are not obliged to that the publisher is the cause of invalid clicks..

Also more importantly they don't HAVE to prove it.

I think most importantly Google should emphasize more on the fact that Publishers should keep logs of the IP addresses and behavior to defend themself in case of being banned.

I think this is an important issue which is most overlooked...

Comment #35

The termination aspect of the TOS just gives them the right to cancel your account at any time, for any reason. It doesn't legally give them the right to not pay you money that you have earned up until that point, unless they can prove that the publisher was directly involved in fraud. This is why I said they need to prove a connection between the fraud and the publisher. Indemnification clauses don't prevent you from suing them... It prevents you from naming them as a Third Party in a lawsuit. I cant really think of an example, but say someone sues you for some reason that is arising out of, related to or which may arise from Your use of the program, blah blah blah.

It is a legal clause to protect companies from legal problems that arise as a result from their use of independent contractors (us).

As far as I know, there is no legal clause in the world which gives a company blanket coverage from lawsuits. That would make for a scary world, where companies could do whatever they want without having to worry about legal recourse.

Also I'm sure if there are lawsuits that arise from this type of issue, you would never hear about it, because Google would settle. I mean, would they rather pay out a few hundred or thousand dollars which the person legally has a right to, or would they rather go through a drawn out process which could damage their image and expose their proprietary software methods?.

Thanks for clarifying the Credit thing for advertisers. This is definitely an interesting conversation. Personally, I like participating in threads that require in-depth thinking and analysis, rather than "list your crappy .info" type of threads..

Comment #36

Well legally they can, since the process is automated and based on a proprietary algorithm that they don't can not be forced to disclose by a court of law. You agreed to the TOS and the clauses therein which means you waived the rights to claim any losses..

How enforcible this is not my cup of tea so to speak.

There can be legal recourse but how much of an negative impact that may have for the company is based on the wording of the contract and how "bullet proof" it is I presume.

But nevertheless there can be instances where people will waive their rights and afterwards think they can sue but they already agreed not to and can do nothing about it.

That's why it so important to read and understand terms of agreements and terms of service. The indemnification clause clearly indicates Google and not ONLY third parties from what I see. Same here.

In the end if Google decides not to pay you can't do nothing about it.

If you think you can you need to find holes in the TOS to your advantage..

Good luck with that!..

Comment #37

This just isn't true. They had a previous case where Google tried to prosecute a well known fraudster who made millions through click-fraud. When it came time to prosecute, they became aware that in order for them to prove it they would need to release certain information to the courts about their proprietary software's reporting methods. So Google dropped the case.

You cant just create something, then say, "well we know for certain that the person committed fraud, but our methods are secret so you'll just have to take our word for it." Legally, that doesn't hold water. In order for them to prove it, they need to demonstrate how they came to the conclusion and collected the facts, in order to establish credibility for their "proof." Obviously wording of contracts can limit your rights to recourse, but like I said before, I just don't think there is any legal mumbo jumbo you can put in a contract that would force someone to give up their rights entirely. Except in the auto insurance industry, where unless you pay extra for Full-tort, you can only collect for medical expenses and have no rights to sue for punitive damages. However, I don't see how this is constitutional and I'm sure someday it will come under review. It just seems asinine that you would have to pay extra money just to have full access to the legal system, but I'm wandering... Yes it does state Google, but like I said, Indemnification Clauses are only for protecting a company from being named as a Third-party in a lawsuit.

Essentially, I cant try to place the legal responsibility of whatever I'm being sued for onto them. If this clause wasn't in place, I could get sued for something related to my use of Adsense, and then just blame it all on Google, since they are the ones providing the service. Don't know if that makes sense or not. But indemnification clauses don't limit the rights of parties in a direct contract. So I have a direct contract with Google, I still have the right to sue them if I feel that they have violated that contract..

Comment #38

But Herb, isn't this another matter?.

Google suing a fraudster versus a Publisher suing Google?.

Different ballgame here..

For a publisher to prove they did not anything that was in breach of the contract they need to force Google to reveal their proprietary algorithm which is unfeasible and can not be done..

You can not force Google to supply evidence for YOU You agreed to the TOS and which clearly states and which you agreed to as a Publisher: You grant them this right and you agreed..

You waived your rights to claim any remaining funds in your account by agreeing to the TOS..

If you would want to supply proof that the withholding of the funds is based on invalid claims by Google then YOU need to substantiate your case with proof.

Google doesn't have to reveal anything but YOU do to make any case against them..

For this you need to force Google to reveal their proprietary algorithm which can not be done in my opinion..

You need to come up with proof that Google violated the contract and Google will of course not give you this and can not be forced to.

Should Google want to sue for loss then they will as well need to show evidence to substantiate and depending on the sophistication of the click fraud they can or need to reveal indepth information they will not want to reveal and can not continue as you pointed out.

But Google is not the one who would be suing but the Publisher which doesn't have anything to bring forward.

There is no case, game over I see I misinterpreted Indemnification and how you explained it makes perfect sense. Thanks for clearing that up for me Herb...

Comment #39

Damion, I'm not sure how that would work to be honest, you might be quite right. The way I see it though is if you sue someone for money that is owed to you, you can prove that you generated the income using an Adsense statement. So there is no doubt that you have earned the money. Now if Google wants to claim that the reason they haven't paid you was because of fraud, then the burden of proof would be on them.

Thats how I saw it anyway, but now I'm not sure Great point though...

Comment #40

I was banned last week for no apparent reason. I sent an appeal and it got denied. And now I can't get a response from them. I was only making about $8 a day from them and I launced a new site (which I have been promoting) 3 weeks ago, I have not clicked any of my own ads.

I don't want to use them anymore because I'm affraid of this happening again if I had thousands. They aren't even responding to my emails giving me any explanations. I have my adsense account for over a year with no problems and even use it for np. and it's all gone now and I dont even know why.

Can anyone recomend any other ppc programs? Is Yahho or Microsofts ppc systems up yet for publishers?.

I feel like I'm being treated like a criminal...

Comment #41

You could go for Yahoo if you're a U.S. citizen..

Also don't give up, just continue to state your case in a calm and civil manor and mention that you will take precautions to log click behavior and you will report ASAP if you see suspicious click through rates.

Use the above guide to help you with communications. What I would want to see is that Google informs people to log the activity on their sites ads so they can help combat the fraud and that it would help them to get reinstated...

Comment #42

So let me get see if I understand correctly..

Someone, somewhere, can log on to an internet cafe, and click bomb your site to hell, and google will ban you?.

This is ridiculous..

Cant they tell that someone else is doing it?..

Comment #43

Yes, they can and in most cases you will not get any problems but sometimes it's a little more complicated then that...

Comment #44

This question was taken from a support group/message board and re-posted here so others can learn from it.


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