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Exchanging Nutrisystem food?

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Hi all,.

Husband and I were on the roll back plan but something got messed up when we asked to briefly delay our order and now we're on the 4 weeks of free food plan. We love Nutrisystem but we've become a little picky. Wondering about how it works to ship back foods you dislike and exchange them for those that you do. Does anyone have any tips or know-how in this area? Of course I know that I find out everying I need to know by calling the 1-800 # but I also wanted to hear about some personal experiences/thoughts on this topic..

Thanks!..

Comments (9)

Your question was: Exchanging Nutrisystem food?.

When I called to customize order #2, I was told that the free week was made up of food selected by NS. That sucks. What is the point if one of five weeks is full of foods I don't want. Then it costs extra to ship back. So what kind of savings is that...

Comment #1

I was told the same thing...but when I went in to manage my auto delivery they let me customize it on there..

Comment #2

How were you able to customize on your second order? I've selected my meals, but the site only let me select 28 of each, so my free week is up for grabs I guess. I know last time I got 13 lunch bars out of 35 lunches. I felt two weeks of lunch bars and salads was a bit too much for me. I called and they let me change out the seven I had left, told me to keep the bars and are sending me seven lunch entrees of my choice to replace the bars. Everything chocolate came to me all melted and gross but I just stuck it in the freezer...next time, if anything is melted, I'm shipping it back...

Comment #3

Chocolate will be melted in the summer. You can count on it so do not order it if you do not like it melted. Now me, I just put them in the freezer or fridge and they firm right back up and might have to peel off the wrapper. I melt the nutri chocolates a couple of others anyway,.

UPS truckes are very hot in the summer. Do not think I would want chocolate that did not melt...

Comment #4

I just go to my account...manage auto delivery....click on the delivery number...then click edit on the extra week section I edit it all the time when I find foods I love or hate..

Comment #5

Will you please give me more info on how you customize the free week of food? I do not see any option to do this and was informed that it was a "favorites package" week. I have options only to customize 28 items for each of the categories.

On a positive note, 1 wk of food is worth at least $70. So if shipping only ends up being like $15 or something, it would still be worth it to trade out foods you like for those you don'texcept for the hassle factor...

Comment #6

Click my account...then click manage auto delivery...then click auto delivery order....then there should be a list of all your foods...underneath your breakfasts there should be womens/mens customizable week...click edit beside that and it should work..

Comment #7

I just tried that and I do not have anything about customizing the free week. They send what they want you to have. I grumbled last time because I got wraps I didn't want. The free weeks are their choice...

Comment #8

I dont know why mine is special then, but I hope it stays that way..

Comment #9

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This question was taken from a support group/message board and re-posted here so others can learn from it.

 

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